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blog 65

By ActionCOACH

The Gentle Art of Delegation

Why should you delegate anyway?

  • To give yourself more personal time.
  • To give yourself the opportunity to do more and therefore to achieve more.
  • To be able to grow your business more effectively
  • To improve productivity and efficiency – both of yourself and of your key people.
  • To allow for the growth and development of your staff.
  • To teach your staff to accept more responsibility and become more valuable to you.

The Key Steps of Delegation

1) Before you delegate – use this test…

  • The key is to ask “What is the worst that could happen – and can I live with that?” If you feel that you could live with the worst that could happen – then you delegate.

2) What is the cost of not delegating? 

  • Compare the cost to you of your time per hour  – against the cost per hour of a team member (or outside source). Then decide if the job should be delegated or not.

3) The Process of Delegation to a staff member: 

  • Have a clearly defined set of policies in place that the staff member can refer to for guidance – and be prepared to stand behind the staff member’s decisions based on those policies.
  • Give them the skills and training needed to do the task.
  • Give them the Responsibility to take the action required.
  • Give them the Authority to be able take the action required.
  • Give them a time frame to complete the task.
  • Give them a clear picture of what outcome you want.
  • Give them feedback so they know if they are producing what you want.

4) Keeping control – after you have delegated.   (Two different levels of delegation) 

  • Level 1.  Team member is asked to look at all the options – make a decision – and report back to you for your final OK – before any action is taken.
  • Level 2.  Team member is asked to do as above, then take the action – and report back the results of the action for review by you.

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