The Gentle Art of Delegation
Why should you delegate anyway?
- To give yourself more personal time.
- To give yourself the opportunity to do more and therefore to achieve more.
- To be able to grow your business more effectively
- To improve productivity and efficiency – both of yourself and of your key people.
- To allow for the growth and development of your staff.
- To teach your staff to accept more responsibility and become more valuable to you.
The Key Steps of Delegation
1) Before you delegate – use this test…
- The key is to ask “What is the worst that could happen – and can I live with that?” If you feel that you could live with the worst that could happen – then you delegate.
2) What is the cost of not delegating?
- Compare the cost to you of your time per hour – against the cost per hour of a team member (or outside source). Then decide if the job should be delegated or not.
3) The Process of Delegation to a staff member:
- Have a clearly defined set of policies in place that the staff member can refer to for guidance – and be prepared to stand behind the staff member’s decisions based on those policies.
- Give them the skills and training needed to do the task.
- Give them the Responsibility to take the action required.
- Give them the Authority to be able take the action required.
- Give them a time frame to complete the task.
- Give them a clear picture of what outcome you want.
- Give them feedback so they know if they are producing what you want.
4) Keeping control – after you have delegated. (Two different levels of delegation)
- Level 1. Team member is asked to look at all the options – make a decision – and report back to you for your final OK – before any action is taken.
- Level 2. Team member is asked to do as above, then take the action – and report back the results of the action for review by you.